The TBS Team

TBS TRAVEL is a cruise specialty agency. Customer Service is the primary focus of our agency. The industry pricing is determined by the suppliers so with our exceptional service, our clients appreciate the true value of TBS Travel. We encourage our clients to contact us for questions, assistance in selecting and booking the vacation they've been dreaming about. We handle all the details so they have the vacation they deserve.

TBS Travel is the #1 travel agency for all your cruise worldwide. With over 30 years experience in personal and professional travel including extensive cruise experience, the principals and travel advisors of TBS Travel are here to make your cruise vacation dreams a reality.

Our specialties include:

  • Active Adults - many adults lead active lives even after completing their working years. TBS Travel specializes in working with these folks in helping to identify and plan their vacations that meet their active life styles.
  • Families - working with families and multi-generational families to find the best vacation to meet their dreams and budget.
  • Groups - we bring the expertise to help you plan, organize, advertise and give your group the travel experience of a lifetime. What ever type of group you are give us a call and let's start putting your plan into action.
  • Veterans - as a veteran owned business we are here to serve our fellow veterans.
  • Seniors - you have worked all your life now let us help you enjoy your travel by maximizing your travel dollars without compromising value, luxury and full customer service.
  • Singles - you desire activities and fun. At TBS Travel we will help you plan the best time at the best value.
  • Corporate - meetings and incentives - with over 20 years experience in large corporate America we understand how to work with your managers to achieve the outcomes and goals you have in mind within your budget.
  • Themed Cruises - have a passion for something and looking for the opportunity to meet others with the same or similar passion? Theme cruies are all the rage (e.g. ballroom dancing, authors, Harley Davidson, geneaology, etc).

Some of the services we offer our customers:

  • First and foremost we listen. You get to tell us about the vacation you imagine and sometimes we hear "I have no idea!" Well that's OK, because we have lots of them and when we learn more about you, we can tap into our many, many resources to help you put your vacation together.
  • Next, we will make sure you get evey discount you qualify for even after you are booked.
  • We monitor the details like what documents you need, what travel advisories are in effect, weather and especially travel insurance protection needed outside your home country.
  • We stay with you until your vacation is over and we love hearing what was good and what needs to be changed on your next one.
  • We watch for the deals that match your dreams so it just keeps getting easier for you, and, 

These are just a few of the reasons why TBS Travel is first in Customer Service. This is confirmed by the volume of repeat business we enjoy and the many emails we receive from our clients. We know there are many ways for our clients to book a vacation - the best way is to look for the experienced professional who specializes in cruising and works full time in travel. Read about us below - we are here, when you are ready.

Our Leadership

 

Steve Tanzer, ECC, LCS, IATAN

With a background in business development, sales management and marketing, Steve leads the sales and marketing efforts at TBS Travel. 

Steve holds the distinguished Elite Cruise Counsellor (ECC) accredidation PLUS the Luxury Cruise Specialist (LCS) designation awarded by the Cruise Line Industry Association (CLIA) demonstrating his proficiency in knowledge and experience as a specialist in the cruise line industry. Additionally, Steve has extensive personal cruise experience with more then 115 cruises across the all three industry tiers: Main Line, Premium and Luxury. He has also sailed on 15 different cruise lines and on over 80 different cruise liners.

 

Steve’s travels include cruises in the Asia, Eastern, Western and Southern Caribbean, Eastern and Western Mediterranean, Northern Europe, full Panama Canal transit, Mexican Riviera, Canada & New England, Bermuda, Bahamas, Transpacific & Transatlantic and Alaska. He has also sailed the Rhine, Main, Danube and Irrawaddy Rivers.

 

He has visited 64 different countries and too many ports to count so that he has first hand experience in helping his clients choose the right cruise.

 

To reach Steve send an email to .

Steve is a graduate of the following Industry Programs and Certifications:

    • American Queen Steamboat Company - Steamboat Academy Graduate
    • Royal Caribbean University - Bachelor & Masters of Adventure
    • Celebrity 5-Star Academy
    • Azamara Cruise Club - World Academy 
    • Princess University - Commodore Graduate
    • Princess University - Alaska Expert
    • Disney Academy Graduate
    • CLIA (Cruise Line Industry Association)-Accredited Cruise Counsellor. Master Cruise Counsellor and Elite Cruise Counsellor.
    • Marriott Excellence Certification - Hotel Sales Specialist
    • Vacation Vignette Certified Host
    • Crystal Cruises Academy - A Perfect Choice
    • Oceania Cruises Specialist
    • Regent Seven Seas Cruises Univeristy 2011
    • CLIA certified Luxury Cruise Specialist (LCS) 
    • Avalon Waterways Specialist
    • Norwegian Cruise Lines - NCLU - PhD 
    • Seabourn Academy Graduate
    • Tauck River Cruises - Specialist
    • MSC Certified Specialist
    • Special Needs Group Certified Accessible Travel Advocate
    • Scenic and Emerald River Cruise Agent Academy


Barbara Tanzer, MCC, LCS, IATAN

Barbara's specialty and experience is in Operations/Training. She manages all aspects of TBS Travel’s business operations and customer service.  In order to train our agency force, she has learned about the product line, the opportunities and enforces the standards we have in place for Customer Service.  Barbara is hands on for database management, commissions, customer service and accounting.  She keeps the company compliant, operational and competitive.  Because she manages her responsibilities, the sales force is free to focus on getting the information to the customer.

Barbara has extensive cruise experience having cruised in many parts of the world (Caribbean, Eastern and Western Mediterranean, Alaska, Panama Canal, Transatlantic, and New England and Canada on over 115 plus cruises, 15 different cruise lines and 80 plus different ships. 

Barbara’s travels include cruises in the Asia, Eastern, Western and Southern Caribbean, Eastern and Western Mediterranean, Northern Europe, full Panama Canal transit, Mexican Riviera, Canada & New England, Bermuda, Bahamas, Transpacific & Transatlantic and Alaska. He has also sailed the Rhine, Main, Danube and Irrawaddy Rivers.

 

To reach Barbara send an email to .

Barbara has completed the following training and certifications:

  • Royal Caribbean University - Bachelor & Masters of Adventure
  • Princess University - Commodore Graduate
  • Marriott Excellence Certification - Hotel Sales Specialists 
  • CLIA (Cruise Line Industry Association) - Accredited Cruise Counsellor & Master Cruise Counsellor
  • Microsoft Office and ACT Database Expert
  • ACS - Associate in Customer Service
  • Licensed Travel Insurance Agent
  • Norwegian Cruise Lines - NCLU - Freestyle Certified
  • Avalon Waterways Specialist
  • CLIA certified Luxury Cruise Specialist (LCS)
  • MSC Certified Specialist
  • Special Needs Group Certified Accessible Travel Advocate
  • Scenic and Emerald River Cruise Agent Academy

 

 Richard (Rich) Kotzmoyer

Rich joined our team with a passion for Travel and a firm commitment to excellent Customer Service. His career has been and continues to be entrepreneurial.  He is a self-starter and is experienced in World Travel and recognizes the value in listening to the concerns of his clients and finding innovative solutions.  He has managed a successful business from start-up to sale and was ready for new challenges in the changing industry of travel.

He has visited or lived in 50 different countries and understands the different cultures and opportunities open to adventurous  vacationers.  He looks forward to the opportunity of matching your dreams and ideas with the best possible adventure – safe and memorable – while providing the information to make it easier.

He has personal experience balancing  life's stressful situations with the relaxation and adventure of travel.  Rich will head up Sales & Marketing effort in our Tennessee Office. He will use his extensive personal travel experience and industry training to offer the best match to your dreams even if you don't know what they are yet.  To contact Rich direct via email: rich@ourcruiseagent.com or phone: 423-798-0700 or 877-492-1201.

 Rich is currently a graduate of the following industry Universities:

  •      Celebrity Cruises Five Star Academy Graduate
  •       Royal Caribbean Cruise University – Master of Adventure Graduate

 

 Paula Kotzmoyer

Paula comes to TBS Travel following 18 years managing a successful business from start-up to sale where her focus was operations, customer service and travel.  She is ready to transfer her extensive travel and customer service expertise to the travel industry and focus on enhancing  the travel experience of her clients. 

She has exceptional attention to detail, great listening skills and a commitment to making sure every aspect of your vacation is taken care of and worry free. Vacationing can be a time of fun, adventure, exploring and relaxation, but can also be stressful with the variety of decisions required.  Being a Wife, Mom, and Grandma who has traveled with multi-generational family, she is keenly aware of the daunting task of preparing and executing a memorable vacation for all.

We are fortunate to have Paula onboard as she looks forward to expanding her industry training and sharing ideas and recommendations to make sure your vacations are filled with memories no matter where you journey.  To contact Paula direct via email:   or phone: 423-798-0700 or 877-492-1201.

Paula's credentials today:

  •       Certified Hurtigruten Specialist
  • ·       Princess Cruises Graduate – Commodore Level
  •          Celebrity Cruises Five Star Academy Graduate
  • ·       Avalon Waterways Specialist
  •          Royal Caribbean University - Master of Adventure Graduate

 


Office Hours
Monday-Friday 9:00 AM to 5:00 PM EST
Saturday & Sunday - By Appointment

 

Telephone

 Speak with a Cruise Professional call (877) 492-1201
Customer Service: (407) 320-0700 

E-mail
Questions & Quotes: 

TBS Travel
DeLand, FL 32724