The TBS Team

TBS TRAVEL is a cruise specialty agency. Customer Service is the primary focus of our agency. The industry pricing is determined by the suppliers so without exceptional service, our clients would not appreciate the true value of TBS Travel. We encourage our clients to contact us for questions, assistance in selecting and booking the vacation they've been dreaming about. We handle all the details so they have the vacation they deserve.

TBS Travel is the #1 travel agency for all your cruise worldwide. With over 30 years experience in personal and professional travel including extensive cruise experience, the principals and associates of TBS Travel are here to make your cruise vacation dreams a reality.

Our specialties include:

  • Active Adults - many adults lead active lives even after completing their working years. TBS Travel specializes in working with these folks in helping to identify and plan their vacations that meet their active life styles.
  • Families - working with families to find the best vacation to meet their budget.
  • Groups - we bring the expertise to help you plan, organize, advertise and give your group the travel experience of a lifetime. What ever type of group you are give us a call and let's start putting your plan into action.
  • Veterans - as a veteran owned business we are here to serve our fellow veterans.
  • Seniors - you have worked all your life now let us help you enjoy your travel by maximizing your travel dollars without compromising value, luxury and full customer service.
  • Singles - you desire activities and fun. At TBS Travel we will help you plan the best time at the best value.
  • Corporate - meetings and incentives - with over 20 years experience in large corporate America we understand how to work with your managers to achieve the outcomes and goals you have in mind within your budget.

Some of the services we offer our customers:

  • First and foremost we listen. You get to tell us about the vacation you imagine and sometimes we hear "I have no idea!" Well that's OK, because we have lots of them and when we learn more about you, we can tap into our many, many resources to help you put your vacation together.
  • Next, we will make sure you get evey discount you qualify for even after you are booked.
  • We monitor the details like what documents you need, what travel advisories are in effect, weather and especially travel insurance protection needed outside your home country.
  • We stay with you until your vacation is over and we love hearing what was good and what needs to be changed on your next one.
  • We watch for the deals that match your dreams so it just keeps getting easier for you, and,
  • You can sign-up for our TripBlip service and automatically your search(s) for that special vacation occurs 24/7 and you are notified via email when a special deal is found.
  • Founders of the exclusive 80by80 club. A honory club for avid cruiser with no dues or meetings. Visit our website at www.80by80club.com

These are just a few of the reasons why TBS Travel is first in Customer Service. This is confirmed by the volume of repeat business we enjoy and the many emails we receive from our clients. We know there are many ways for our clients to book a vacation - the best way is to look for the experienced professional who works full time in travel. Read about us below - we are here, when you are ready.

Our Experienced Staff

Steve Tanzer, ECC, LCS, IATAN

With a background in business development, sales management and marketing, Steve leads the sales and marketing efforts at TBS Travel. 

Steve holds the distinguished Elite Cruise Counsellor (ECC) accredidation PLUS the Luxury Cruise Specialist (LCS) designation awarded by the Cruise Line Industry Association (CLIA) demonstrating his proficiency in knowledge and experience as a specialist in the cruise line industry. Additionally, Steve has extensive personal cruise experience with more then 60 cruises across the all three industry tiers: Main Line, Premium and Luxury. He has also sailed on 9 different cruise lines and on over 40 different cruise liners.

 

Steve’s travels include cruises in the Eastern, Western and Southern Caribbean, Eastern and Western Mediterranean, Northern Europe, full Panama Canal transit, Mexican Riviera, Canada & New England, Bermuda, Bahamas and Alaska.

 

He has visited 34 different countries and too many ports to count so that he has first hand experience in helping his clients choose the right cruise.

 

To reach Steve send an email to .

Steve is a graduate of the following Industry Programs and Certifications:

    • Royal Caribbean International University of WOW - Expert Plus
    • Celebrity 5-Star Academy
    • Azamara Cruise Club - World Academy 
    • Princess - Commodore Level
    • Princess - Alaska Expert
    • Disney Academy Graduate
    • CLIA (Cruise Line Industry Association)-Accredited Cruise Counsellor. Master Cruise Counsellor and Elite Cruise Counsellor.
    • Marriott Excellence Certification - Hotel Sales Specialist
    • Vacation Vignette Certified Host
    • Crystal Cruises Academy - A Perfect Choice
    • Oceania Cruises Specialist
    • Regent Seven Seas Cruises Univeristy 2011
    • CLIA certified Luxury Cruise Specialist (LCS) 
    • Avalon Waterways Specialist
    • Norwegian Cruise Lines - NCLU - Freestyle Certified
    • Seabourn Academy Graduate


 

Barbara Tanzer, MCC, LCS, IATAN

Barbara's specialty and experience is in Operations/Training. She manages all aspects of TBS Travel’s business operations and customer service.  In order to train our agency force, she has learned about the product line, the opportunities and enforces the standards we have in place for Customer Service.  Barbara is hands on for database management, commissions, customer service and accounting.  She keeps the company compliant, operational and competitive.  Because she manages her responsibilities, the sales force is free to focus on getting the information to the customer.

Barbara has extensive cruise experience having cruised in many parts of the world (Caribbean, Eastern and Western Mediterranean, Alaska, Panama Canal, Transatlantic, and New England and Canada on over 50 plus cruises, 8 different cruise lines and 40 plus different ships. 

To reach Barbara send an email to .

Barbara has completed the following training and certifications:

  • Royal Caribbean Cruise Line University of WOW - Expert Plus
  • Princess - Commodore
  • Marriott Excellence Certification - Hotel Sales Specialists 
  • CLIA (Cruise Line Industry Association) - Accredited Cruise Counsellor & Master Cruise Counsellor
  • Microsoft Office and ACT Database Expert
  • ACS - Associate in Customer Service
  • Licensed Travel Insurance Agent
  • Norwegian Cruise Lines - NCLU - Freestyle Certified
  • Avalon Waterways Specialist
  • CLIA certified Luxury Cruise Specialist (LCS)


Office Hours
Monday-Friday 9:00 AM to 6:00 PM EST
Saturday & Sunday - By Appointment

Telephone

 Speak with a Cruise Professional call (877) 492-1201
Customer Service: (407) 320-0700 

E-mail
Questions & Quotes: 

TBS Travel
P.O. Box 951476
Lake Mary, FL 32795