The TBS Team
TBS TRAVEL is a cruise specialty agency. Customer Service is the primary focus of our agency. The industry pricing is determined by the suppliers so with our exceptional service, our clients appreciate the true value of TBS Travel. We encourage our clients to contact us for questions, assistance in selecting and booking the vacation they've been dreaming about. We handle all the details so they have the vacation they deserve.
TBS Travel is the #1 travel agency for all your cruise worldwide. With over 30 years experience in personal and professional travel including extensive cruise experience, the principals and travel advisors of TBS Travel are here to make your cruise vacation dreams a reality.
Our specialties include:
Some of the services we offer our customers:
These are just a few of the reasons why TBS Travel is first in Customer Service. This is confirmed by the volume of repeat business we enjoy and the many emails we receive from our clients. We know there are many ways for our clients to book a vacation - the best way is to look for the experienced professional who specializes in cruising and works full time in travel. Read about us below - we are here, when you are ready.
Steve Tanzer, ECC, LCS, IATAN
With a background in business development, sales management and marketing, Steve leads the sales and marketing efforts at TBS Travel.
Steve holds the distinguished Elite Cruise Counsellor (ECC) accredidation PLUS the Luxury Cruise Specialist (LCS) designation awarded by the Cruise Line Industry Association (CLIA) demonstrating his proficiency in knowledge and experience as a specialist in the cruise line industry. Additionally, Steve has extensive personal cruise experience with more then 115 cruises across the all three industry tiers:
He has visited 64 different countries and too many ports to count so that he has first hand experience in helping his clients choose the right cruise.
To reach Steve send an email to .
Steve is a graduate of the following Industry Programs and Certifications:
Barbara Tanzer, MCC, LCS, IATAN
Barbara's specialty and experience is in Operations/Training. She manages all aspects of TBS Travel’s business operations and customer service. In order to train our agency force, she has learned about the product line, the opportunities and enforces the standards we have in place for Customer Service. Barbara is hands on for database management, commissions, customer service and accounting. She keeps the company compliant, operational and competitive. Because she manages her responsibilities, the sales force is free to focus on getting the information to the customer.
Barbara has extensive cruise experience having cruised in many parts of the world (Caribbean, Eastern and Western Mediterranean, Alaska, Panama Canal, Transatlantic, and New England and Canada on over 115 plus cruises, 15 different cruise lines and 80 plus different ships.
To reach Barbara send an email to .
Barbara has completed the following training and certifications:
Richard (Rich) Kotzmoyer
Rich joined our team with a passion for Travel and a firm commitment to excellent Customer Service. His career has been and continues to be entrepreneurial. He is a self-starter and is experienced in World Travel and recognizes the value in listening to the concerns of his clients and finding innovative solutions. He has managed a successful business from start-up to sale and was ready for new challenges in the changing industry of travel.
He has visited or lived in 50 different countries and understands the different cultures and opportunities open to adventurous vacationers. He looks forward to the opportunity of matching your dreams and ideas with the best possible adventure – safe and memorable – while providing the information to make it easier.
He has personal experience balancing life's stressful situations with the relaxation and adventure of travel. Rich will head up Sales & Marketing effort in our Tennessee Office. He will use his extensive personal travel experience and industry training to offer the best match to your dreams even if you don't know what they are yet. To contact Rich direct via email: firstname.lastname@example.org or phone: 423-798-0700 or 877-492-1201.
Rich is currently a graduate of the following industry Universities:
Paula comes to TBS Travel following 18 years managing a successful business from start-up to sale where her focus was operations, customer service and travel. She is ready to transfer her extensive travel and customer service expertise to the travel industry and focus on enhancing the travel experience of her clients.
She has exceptional attention to detail, great listening skills and a commitment to making sure every aspect of your vacation is taken care of and worry free. Vacationing can be a time of fun, adventure, exploring and relaxation, but can also be stressful with the variety of decisions required. Being a Wife, Mom, and Grandma who has traveled with multi-generational family, she is keenly aware of the daunting task of preparing and executing a memorable vacation for all.
We are fortunate to have Paula onboard as she looks forward to expanding her industry training and sharing ideas and recommendations to make sure your vacations are filled with memories no matter where you journey. To contact Paula direct via email: or phone: 423-798-0700 or 877-492-1201.
Paula's credentials today:
Monday-Friday 9:00 AM to 5:00 PM EST
Saturday & Sunday - By Appointment
Speak with a Cruise Professional call (877) 492-1201
Customer Service: (407) 320-0700
Questions & Quotes:
DeLand, FL 32724